Accessibility Policy

Accessibility Policy for MPP Perth-Wellington Randy Pettapiece’s Constituency Office

Statement of Commitment:
At the Constituency Office of Randy Pettapiece, MPP Perth-Wellington, we are
committed to:

  • meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and
  • meeting the needs of people with disabilities in a timely manner.

Policies:
We are committed to providing excellent customer service to all constituents, including people with disabilities. Over the next few years, we will be making  improvements to accessibility in the following areas:

Assistive Devices
We will ensure that our staff members are familiar with various assistive devices that may be used by constituents and staff with disabilities.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed in areas of our office that are open to the public.

Support Persons
We welcome support persons accompanying constituents with a disability.

Feedback
We welcome feedback, including feedback about our services to people with disabilities. Constituents who wish to provide feedback can discuss their comments with a staff member or email: randy.pettapiececo@pc.ola.org. We will endeavour to respond within 2 business days.

Notice of service disruption
We will notify constituents if there is a disruption at our office or in services usually used by people with disabilities. We will explain the reason for the disruption, how long it will last, and if alternative facilities or services are available. We may not be able to give advance notice if it is an emergency  disruption.

Training
We are committed to training staff and volunteers on:

  • accessible customer service
  • requirements of the Integrated Accessibility Standards Regulation
  • aspects of the Human Rights Code that relate to accessibility.

We will train staff members on aspects that relate to their specific job.

Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our office and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally recognized WCAG 2.0, Level AA website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.